BASICALLY compose an email describing what problem or problems (symptoms) you are experiencing and need help with. This does not have to be specifically malware infection suspected – you can ask for tech help too. Please add any specifics and with malware infection suspected TRY to exactly describe what was happening up to the point you experienced what may be malware infection.
FOR INSTANCE you can write you had just downloaded this free software and after installing it, things seemed to really bog down slow. Also noticed suddenly there was some toolbar appearing at the top of the browser you did not install. The Homepage suddenly changed also and will not go back. It is weird but seems something is transmitting something in the background invisible somehow.
YOU CAN ALSO SUBMIT SECURITY LOGS FOR ANALYSIS as many quality products now have added this feature to where you can simply click VIEW LOG when a scan is complete and then copy/paste that in an email and send it for analysis. One of the ORIGINALS WAS HiJackThis Logs here….
HiJackThis Website / Download
INFORMATION / History
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WHEN YOU ARE READY simply address your composed email to email@example.com and Send and you will get an immediate auto-reply message confirming your email was received. The SENDER will appear as BlueCollarPC.US Webmaster and the address will be firstname.lastname@example.org
You will receive a Help Response with clear easy steps to take to solve the problem. Note most times it takes more than one email message back and forth like – first do this and respond results, and another – now do this and should take care of it and email results now to confirm the problem has been solved. We are a little bit more kinder than practically all Help Forums you may have been to. We will add some information links about the infection – the exact culprit as the particular virus, trojan, worm, spyware etc. and what it did/does. Some tips to avoid future infection and perhaps some add on security software to beef up your computer security solution to achieve safe uninterrupted computing.
We are also much faster than practically all Help Forums as answering your help emails within minutes or hours rather than days.
***** YOU MAY CONTACT US AT THE WEBMASTER ADDRESS FOR ALL THAT PERTAINS ONLY AT email@example.com
# CONTACT PERMISSION AT THIS EMAIL ADDRESS is ONLY for Help Submissions and standard webmaster email such as concerns over content of site etc. ALL OTHER EMAIL will be reported as either Unsolicited Email or Unsolicited Commercial Email (UCE = Spam).
Webmaster: BlueCollarPC.US Malware Removal/Amateur Forensics HOME http://bluecollarpc.us/ Alternate https://sites.google.com/site/pcsecurityhelper/ HELP http://tech.groups.yahoo.com/group/BlueCollarPCSecurity/ Membership/Join List: Subscribe: mailto:BlueCollarPCSecurityfirstname.lastname@example.org Free Malware Removal Help / A Community Website Since 2005
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